At EntoRid, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.
1. Information We Collect
We collect basic customer data necessary to deliver our pest control services:
- Name — to identify you as our customer
- Phone number — to schedule appointments and provide support
- Email address (optional) — to send booking confirmations and receipts
- City & service address — to dispatch our certified technicians
- Service preferences — to recommend the right treatment
2. How We Use Your Information
Your data is used only for the following purposes:
- Scheduling and delivering pest control services
- Sending booking confirmations, receipts, and follow-up reminders
- Responding to enquiries through phone, WhatsApp, or email
- Improving our services based on customer feedback
- Issuing service warranties and free re-treatments under our plans
3. Data Sharing
We do not sell, rent or trade your data to third parties. Your information is never disclosed to advertisers or external marketing companies.
We share data only with:
- Our certified technicians who will visit your premises
- Payment processors (Razorpay) for secure transaction processing
- Email service providers (Resend) solely to deliver booking confirmations
- Government authorities when required by law
4. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption on every page of our website
- Secure database storage with restricted admin access
- Payment data is never stored on our servers — handled entirely by Razorpay
- Regular security audits and access reviews
5. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your data (subject to legal record-keeping requirements)
- Opt out of marketing communications at any time
6. Cookies
Our website uses minimal essential cookies to remember your session and improve your experience. We do not use tracking cookies for advertising purposes.
7. Contact Us
For any privacy-related questions or to exercise your rights, contact us at:
- 📧 Email: official.entorid@gmail.com
- 📞 Phone: +91 78199 88010
- 📍 Address: Weblan Building, IT Park, 45 B, Sahastradhara Road, Doon IT Park, Govind Vihar, Dehradun, Uttarakhand – 248013