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Refund Policy

Clear, fair refund terms for our pest control services.

Last updated: February 2026

At EntoRid, customer satisfaction is at the heart of everything we do. This Refund Policy explains when refunds are available, how to claim one, and what to expect.

1. Full Refunds

You are entitled to a full refund in the following situations:

  • Our team is unable to deliver the booked service due to scheduling conflicts on our end
  • You cancel your booking at least 4 hours before the scheduled service time
  • Payment was charged twice due to a technical error
  • You are charged for services that were never performed

2. No Refund After Service Completion

Once a pest control service has been fully delivered by our technician, no refunds are issued. However, you remain protected under our service warranty — if pests return during the warranty period, we will provide free re-treatment.

3. Partial Refunds (Case-by-Case)

Partial refunds may be issued at our discretion in the following situations:

  • The treatment was substantially less effective than promised, even after free re-treatment attempts
  • Service quality fell significantly below our standards (e.g., technician didn't complete agreed scope)
  • You are dissatisfied for documented reasons within 7 days of service

The amount refunded depends on the situation and is determined after fair review by our team.

4. Refund Process

To request a refund, please:

  1. Contact us at official.entorid@gmail.com or call +91 78199 88010 within 7 days of the service
  2. Provide your booking reference, payment ID, and reason for the refund
  3. Our team will review your request within 2 business days
  4. Approved refunds are processed back to the original payment method within 5–7 business days

5. AMC (Annual Maintenance Contracts)

For AMC plans, you may cancel within the first 30 days for a full refund. After 30 days, partial refunds are calculated as follows:

  • Pro-rated based on number of visits already used
  • A small processing fee may apply (typically ₹500 or 5% of the AMC value, whichever is lower)

6. Non-Refundable Items

The following are non-refundable:

  • Inspection or call-out fees once the technician has visited the property
  • Services that were properly delivered as agreed
  • Custom chemical orders for specialised treatments

7. Disputes

If you disagree with our refund decision, you may escalate the matter via written request to our head office within 14 days. We are committed to fair resolution and customer satisfaction.

8. Contact Us

Need to discuss a refund? Reach out anytime: